Specific Feature Guides

Call Forwarding

Call forwarding is a phone system feature that allows you to direct calls to your extension, an internal extension or an external phone number such as a mobile phone number or a home phone number.

For more details about forwarding calls to an external number, you may refer to the "Follow Me" feature instructions. Your personal extension web site on the phone system can also be used to configure call forwarding (see the "Asterisk Voicemail User Reference" documentation for the web site URL address).

How to enable call forwarding

Dial the "Call Forward All Activate" feature code (''*72''). After being prompted, enter your extension number followed by ''#'' (this is the extension to redirect). When directing the call to another internal extension, enter the extension number followed by ''#''. Follow the same procedure for forward the call to an external phone number.

Before saving the settings, it will be read back to you to confirm them. After confirming that the settings are correct, you may hang up. Note however, that a forwarded call is not answered, the caller will be directed to your normal voice mailbox as usual.

How to disable call forwarding

Dial the "Call Forward All Deactivate" feature code (''*73'') from your extension.

Before saving the settings, it will be read back to you to confirm them. After confirming that the settings are correct, you may hang up.

How to cancel call forwarding

Call transfers

Call transfer is a phone system feature that allows you to transfer incoming calls to another extension. Call parking (see "Parking") is used as an alternative to call transfers by some organizations. Note that there are two types of call transfers are available: the blind transfer and the attended transfer.

Blind Transfers – is a kind of transfer where the call is transferred without you needing to stay on the line. Follow the steps below on how to do a blind transfer:

If the caller indicates they would to be transferred to someone else, dial the "In-Call Asterisk Blind Transfer" feature code (''##'') while still on the call (the ''##'' needs to be dialed quickly)The caller will be switched to on-hold music.

You will hear the word "Transfer" followed by a dial tone. At the dial tone, dial the internal extension number to which the caller is being transferred and press ''#''

The caller will immediately be directed to the new extension, which will begin to ring. When you hear the extension start ringing, hang up to complete the blind transfer.

In Call Attended Transfers – is a kind of transfer where the call is transferred after you have a introductory conversation with the person who is receiving the transfer. Follow the steps below on how to do a blind transfer:

If the caller indicates they would to be transferred to someone else, dial the "In-Call Asterisk Attended Transfer" feature code (''*2'') while still on the call (the ''*2'' needs to be dialed quickly). The caller will be switched to on-hold music.

You will hear the word "Transfer" followed by a dial tone. At the dial tone, dial the internal extension number to which the caller is being transferred and press ''#''.

Wait for the person you just dialed to answer. When they answer, you can introduce the caller (this is a private conversation that does not yet include the incoming caller).

Hangup and the incoming call is then directly connected to the transferred-to extension (the transferred-to party will hear a beep when you hang up to indicate they are now connected to the original caller).

If the other party is does not answer in a few seconds, you will be connected back with the original caller. If you get their voice mailbox message instead, which depends on how how quickly the voice-mail answers the call, you can dial the "In-Call Asterisk Disconnect Code" (''**'') to get back to the original caller and explain the person is away.

If the caller would like to be transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing.

How to transfer a caller directly to a person's voice mailbox

If the outside caller should be transferred directly to a person's voice-mail greeting, transfer the outside caller to "*NNN", where NNN is the internal extension number. See the section "Leave a voice mail without ringing the phone or call a voice mailbox directly"

Conferencing (using conference rooms)

The phone system includes conference room capabilities. The system can be set up for as many conference session rooms as are needed. As many people can join a conference room session as you have internal and external lines available. Follow the steps below to do a conference:

Dial the specified number to enter the specified conference room (e.g. dial ''390'' to enter the extension 390 conference room).

You will hear a recording stating that you are the only person in this conference. Other participants should dial the same number (e.g. ''390'') from their phones to join the conference. A short sound will play to indicate a new participant has joined the conference. A short sound will also play when a participant leaves the conference. Outside callers can be transferred to the conference room number just like they would be transferred to an internal extension (see "Call transfers" for more details).

If desired, an IVR menu code can also be set up by your phone system administrator for outside callers to connect themselves to the conference room.

There are many options around how conference rooms work, such as conference room operation, hold music and recording a conference. Please contact your phone system administrator for additional configuration options. For more information on adding a conference, you can refer to Parlacom Adding a Conference guide

Follow me

Follow Me is a feature that allows you to direct calls first to one number (such as your internal extension), and then if there is no answer, redirect the call to another number, such as another internal extension or an external number such as your cell phone or home phone number.

It is an alternative to setting up call forwarding. The difference is that, call forwarding will immediately redirect the call without ringing your normal extension, while Follow me will ring both your extension and your alternate numbers, so you can answer the call either way.

How to configure Follow me

Note that your phone system administrator needs to initially enable and configure this feature for you. Please contact your phone administrator to do so. Once this has been done, you can change Follow Me settings through your personal extension web site, or by logging into your Parlacom.net account and follow the steps below to add a Follow Me number:

How to Enable or Disable Follow me

Parking Calls

This is a phone system feature that allows an incoming call to be parked and then picked up by any other extension, considered as an alternative to transferring a call directly to a particular extensions.

This is best for organizations that prefer to park the incoming call and make a general page asking the desired person to pick up the call from wherever they are in the building using whatever phone is closest to them.

How to park a call

By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. To determine how many slots are available for parking calls, you can ask your phone system administrator for assistance.

How to pick up a parked call

Dial the desired parking lot slot (e.g. dial ''71'') from any extension. You will immediately be connected to the parked caller.

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